We are excited to introduce a new resource at PNCA focused on conflict resolution. V. Maldonado, PNCA’s Chief Diversity Officer is taking on the role of the Conflict Resolution and Mediation Board for the PNCA community. In this role, V. will continue to receive issues, concerns and grievances, and work to find fair solutions that resolve conflict and increase equity and inclusion for PNCA. With the support of the Conflict Resolution and Mediation Board, the Ombudsperson is available to support all members of the college community. All disclosures to the Ombudsperson and Panel are confidential except in situations where personal safety is threatened.
When to Contact the Ombudsperson or the Conflict Resolution and Mediation Board
Reach out to the Ombudsperson or a member of the Panel if you have been treated unfairly, harassed, or micro-aggressed by anyone within the PNCA community. What you share will remain confidential unless you indicate otherwise. The Ombuds will listen to your concerns and will work with you to find a resolution.
How to Contact the Ombudsperson and Conflict Resolution and Mediation Board
Reach out to V. Maldonado at firstname.lastname@example.org, or contact the Panel through the Slothline link on Homeroom or on PNCA.edu.
Conflict Resolution and Mediation Board Members
Darby Knox, Chair, email@example.com
Quyen Le, firstname.lastname@example.org
Jackson Seemayer, email@example.com
Kat McAnalley, firstname.lastname@example.org
More about the Ombudsperson and Conflict Resolution and Mediation Board
The Ombudsperson is a confidential resource for any PNCA community member (student, staff or faculty) who has a grievance, complaint, or feels that they have been harmed or treated with bias by another community member. Depending on the wishes of the complainant, the Ombudsperson / Panel may direct the person to a formal process (Title IX, Student Code of Conduct, HR, Student Concern Policy), serve as a compassionate listener, or act as informal conduit to make the issue known to the respondent; the last option is to give that person the opportunity to remediate their behavior without a formal sanction (if someone’s personal safety or the personal safety of others is in danger, the college will intervene).
The purpose of the Ombudsperson and Panel is to provide the community with an avenue to voice issues, concerns, and grievances and affect a resolution quickly without re- traumatizing the complainant. The overarching intention to quickly find mediated solutions that help to retain students and improve equity and inclusion.
Any member of the panel can serve in this role at the preference and discretion of the complainant.
If the complainant would like a formal process, the Ombudsperson hands off the case to the appropriate person or office, including the Conflict Resolution and Mediation Board.
The Ombudsperson may also be asked to review an adjudicated process if any party is dissatisfied with the outcome. This is a process review only and not a new investigation.
All situations are shared anonymously, and in general terms, with the Office of the President as a way of tracking and measuring behaviors and trends in the community. The Conflict Resolution and Mediation Board will prepare a report for the campus community that highlights trends and common issues bi-annually.